Welcome to Health in Menopause, a private medical clinic providing advice and treatment for women experiencing symptoms of the perimenopause and menopause. The company is registered in England and Wales, registration number 12167424:
https://find-and-update.company-information.service.gov.uk/company/12167424
Services are provided in person, be video or by telephone. In person consultations are conducted at:
Quantum House, 3-5 College Street, Nottingham, NG1 5AQ
The clinic is regulated by the Care Quality Commission (CQC) under registration number CRT1-9292987349. The CQC is responsible for ensuring that the care delivered is safe, effective, caring, responsive and well led. Our most recent inspection report can be viewed at:
https://www.healthinmenopause.co.uk/media/files/CQC-Inspection-Rating-2022.pdf
The care provided follows GMC standards of good practice and shared decision making:
https://www.gmc-uk.org/ethical-guidance/ethical-guidance-for-doctors/good-medical-practice
https://www.gmc-uk.org/ethical-guidance/ethical-guidance-for-doctors/decision-making-and-consent
Services are offered to women aged 18 and above who are domiciled in the UK. The services provided are specific to menopause care. No emergency services are provided at the clinic and no out-of-hours care is provided. All other medical matters should be directed to your GP and all serious medical problems discussed urgently with your GP or the emergency services.
Appointments can be booked online at:
https://healthinmenopause.co.uk/i-am-a-new-patient/
Alternatively, these can be booked by calling 0115 6463390.
At the time of booking, all patients are required to register personal details which are held securely in keeping with our privacy policy:
https://www.healthinmenopause.co.uk/privacy-policy
All patients attending the clinic for the first time are required to book an Initial Consultation, this is to allow adequate time for a full assessment of your medical needs and to enable the safe and effective delivery of care. This requirement applies even if you have been seen by another clinic or doctor for menopause care. Follow up care is recommended 3 months after initiation of treatment or following an alteration to treatment and is booked as a Follow Up Consultation. Telephone Discussions are for existing patients only and are for the purposes of clarifying medication instructions or discussing the results of blood tests.
The fee paid for a consultation includes the consultation, the written prescription issued in the consultation (but not the cost of any medication prescribed) and a summary letter that will be sent to you and copied to your GP. The writing of additional prescriptions, either new or repeat, that are issued outside of a consultation will incur an additional fee. Additional letters requested or issued outside of a consultation will incur a fee.
Fees are subject to review in January each year.
As part of your assessment your doctor may advise that blood tests or further investigations are recommended. The cost of these test and investigations is in addition to the fee paid for the consultation. Details of the updated costs of blood tests can be found at: https://healthinmenopause.co.uk/services/menopause-blood-tests/.
Payment can be made by most credit and debit cards; we do not accept cash or cheques. Card details must be provided at the point of booking a consultation and payment will be processed immediately. In order to use the online repeat prescription request service, you must have first registered your card details with Health in Menopause.
Payment processing services are provided by Stripe. All details provided by you are held by Stripe in keeping with their privacy policy https://stripe.com/gb/privacy. We do not store any of your payment card details on our system and can hold no liability for a data breach incurred by a third-party provider.
Requests for written prescriptions outside of a consultation will be charged at the point of issue of the written prescription.
You will receive immediate email confirmation of your booking. If a video consultation has been booked, the email will contain a link to use to activate the video connection at the time of the consultation.
You will be asked to complete a New Patient registration questionnaire in advance of your appointment to provide information on your past medical history and medication. This must be completed prior to your attendance for consultation.
You will also be requested to provide contact details and a secure NHS email address for your GP. At Health in Menopause, we believe that it is in the best interests of patients that information about their medical history and medication prescribed, is shared with your GP. Consent to the sharing of information with your GP is a condition of receiving care at Health in Menopause.
All patients will be required to provide photographic ID to confirm identity. This should be made available at the initial consultation.
If you know that you are going to be delayed, please notify the clinic by calling 0115 6463390. If you are late, the doctor will wait for 10 minutes for your late arrival. Beyond this time, you will be deemed to have missed your appointment.
PLEASE NOTE that we are unable to offer any form of refund for a missed appointment and all fees paid will be forfeit.
You can cancel an appointment by calling 0115 6463390 or by clicking on the cancellation link contained in the email confirmation of your appointment.
Cancellations that occur with at least 2 full working days’ notice will be cancelled or rebooked without penalty or administration fees. However, cancellations made with less than 2 full working days’ notice will incur a 100% cancellation levy.
No refunds will be provided for appointments attended.
Stripe advises that refunds can take 5-10 days to appear in your account.
Full details of our cancellation policy can be viewed at:
https://www.healthinmenopause.co.uk/cancellation-policy
Your privacy is important to us. Any information provided by you will be held in keeping with our privacy policy https://www.healthinmenopause.co.uk/privacy-policy.
Your personal medical information will be stored securely by our service provider, Semble, in keeping with their privacy policy https://www.semble.io/privacy-policy.
You may be advised that blood tests are required to further assess your symptoms. An appointment for a blood test can be booked at Health in Menopause. The fee paid for this appointment is for taking and handling of the blood sample and does not include the fee charged by the lab to process and analyse the blood. The lab fee for processing the blood must be paid at the time of taking the sample. Fees for blood tests are updated at:
https://healthinmenopause.co.uk/services/menopause-blood-tests/
Blood samples can be taken at remote sites as provided by Nationwide Pathology as third-party provider. The contract with Nationwide Pathology is independent of Health in Menopause. Service is delivered in keeping with Nationwide Pathology’s terms and conditions https://nationwidepathology.co.uk/terms-conditions/
All requests for blood tests at remote clinics are processed through Health in Menopause. Payment of the lab fee must be made at the time of the request.
The prescribing of medication is a key element of care delivered at Health in Menopause. In doing so it is necessary to share information with the pharmacy to enable the safe and effective delivery of care. You consent to the sharing of information for this purpose.
Prescriptions written and issued as part of a consultation carry no additional fee (excluding the cost of the medicines to be purchased). All written prescriptions, new or repeat, issued outside of a consultation will incur a Prescription Fee. Payment of this fee is required in advance of the written prescription being issued. In order to avoid unnecessary delay in processing your prescription request, please ensure that your payment details have already been recorded on your Health in Menopause record, where they will be held securely with Stripe to enable your payment to be processed.
In most circumstances, the prescription will be sent electronically to an online pharmacy. This service is provided as a courtesy. Health in Menopause is not responsible for the supply and/or delivery of such prescribed medications. The supply and/or delivery of the medication is the responsibility of the pharmacy as third-party provider. Any disputes or concerns regarding the supply and/or delivery of medication should be addressed directly to the pharmacy concerned.
All pharmacies are governed by the General Pharmaceutical Council (GPhC). Information about a registered pharmacy can be found at https://www.pharmacyregulation.org/registers/pharmacy. Services are provided in keeping with the terms and conditions of the pharmacy, a copy of which can be obtained by contacting the pharmacy direct.
After each consultation you will be provided with a letter that summarises the discussion, the management plan and the proposed follow up. You will receive this by email to the email address provided at registration. This will come as an email notification from Semble with a link to a shared document which will contain your letter. You can access this securely on Semble by simply entering your date of birth. It is your responsibility to notify the clinic of a change in email address.
A copy of this letter will be posted to the registered GP provided by you at the time of registration. It is your responsibility to update the clinic in the event of a change of GP.
Email communication will be limited to the clarification of prescribing instructions or details of follow up requirements. No consultations will be conducted by email. If you have medical concerns regarding your symptoms or medication, you will be asked to book a Follow Up consultation.
Onward referral for further investigation or management will be undertaken when clinically indicated. This will be to a service provider at a location close to you or as dictated by your private healthcare provider. A letter of referral will be provided to ensure that the relevant information is communicated.
You will on occasion be sent newsletters and updates to services that we feel will be of interest to you. You can unsubscribe from this service at any time by clicking the Unsubscribe option contained in the email.
We strive to deliver safe, effective care to you. In the event that you are unhappy with the care that you have received we welcome your feedback. Our complaints policy can be found here https://www.healthinmenopause.co.uk/patient-complaints-policy.
The content of the Health in Menopause website is checked regularly for accuracy. However, we cannot guarantee the accuracy of any external links and cannot be held responsible for this. The information on the website is for guidance only and is not intended as a substitute for medical advice.
IMPORTANT UPDATE
We are still here for you for appointments, prescriptions and support as normal until 23 October, but then we close. Please take a moment to read about how this affects your care.
