We aim to cover all the most common queries during your consultation. However, there may be issues that need clarification or that arise after your appointment. Most questions you might have will probably be covered in your clinic letter which should arrive within a few working days of your appointment. There is also a lot of information on our website, in our Information Booklet section and FAQs. If your question has not been answered via these resources, then please do send us an email. Our clinicians work on a variety of different days and will endeavour to answer your email within 5 working days.
When considering how best to respond to you, we will consider your individual circumstances and the time that has elapsed since your last appointment and when you are next due to be seen for follow-up. We will judge the appropriateness of responding via email or whether, for your medical safety, it is best that we advise a further consultation to address the issue(s).
Our clinicians are not available on an urgent basis. Any medical emergencies should be directed to your primary care provider or out of hours provider.
Last updated: May 2026
